CLAIMS SCENARIOS: 

1️⃣ Order a complete piece of furniture as a CLAIM:

1. Create a NEW order in the customer card in BC

2. Item number: the product’s item number, e.g. BJO-3 + Variant code

• NOTE: Add fabric row if it’s a Burhens furniture  

3. Stock: SUN-COM

4. Add shipping / assembly / removal as item lines

5. Description: PRIO

6. Notes:

• CLAIM #12345 (original order number)

• Reason for the claim

• Paste Kundo link + Claimlane no.

• Initials

7. If the original product shall be returned upon delivery of the CLAIM-product: Create a +/- order row

• Add the product with a negative quantity in the order.
• Product + fabric to the stock it should return to ( ex Oflline stock if it is to be sold second hand)

8. No product is to be returned: Remove the cost from the product line

• Add any incoming/return product to Special Items in stock INCOMING with information about condition + whether anything should be credited when the product arrives + initials + whether it is a +/- order

9. Tag: ORDER

2️⃣ Order a spare part as a CLAIM (that is not in stock in showroom Stockholm):

1. Create a NEW order in the customer card in BC

2. Item number: CLAIM (or other existing Item article... coming soon)

3. Variant code: BURHENS / BEFAME / BRW 

4. Stock: SUN-COM

5. Work description: Desired spare part (e.g. sofa legs – specify quantity)

6. Add shipping / assembly / removal as item lines with correct description (ex. Shipping: UPS: Heimzustellung)

7. Note:

• CLAIM #12345 (original order number)

• Reason for the claim

• Paste Kundo link / Claimlane no.

• Initials

8. Tag: ORDER CLAIM

3️⃣ Sending out an existing CLAIM part, e.g. Björnen lid:

1. Create a NEW order in the customer card in BC

2. Item number: CLAIM_STOCK

3. Variant code: WOODENTOP

4. Stock: SUN-COM

5. Add shipping / assembly / removal as item line (ex. Shipping: UPS: Heimzustellung)

6. Work description: Björnen lid in stock

7. Note:

• CLAIM #12345 (original order number)

• Reason for the claim

• Paste Kundo link / Claimlane no.

• Initials

8. RELEASE to Ongoing (Send to warehouse + Release) 

9. Double check order in Ongoing that it does not say RESTAD - if it does - contact OPS

9. Tag: RELEASED

NOTE! – Always double-check stock if anything is sent from shared inventory as a spare part. Check with OPS if unsure.

NOTE! – Initials are important for easy tracking of the case.

4️⃣ Sending spare parts from Stockholm Showroom to DE customer:

1. Create a NEW order in the customer card in BC

2. Item number: TRDEL

3. Description: ex 5 Björnen plastic feet

4. Stock: SHOW-SE-OF

5. Add shipping / assembly / removal as item line (ex Shipping: UPS: Heimzustellung)

6. Work description: ex 5 Björnen plastic feet

7. Note: Create BC-order on customer card

• CLAIM #12345 (original order number)

• Reason for the claim

• Paste Kundo link / Claimlane no.

• Initials

8. Tag: PENDING

• KS Stockholm will handle this order. 
• If it is urgent: Slack the request in operations-customerservice ex: KS Stockholm, urgent pending request: BC12345 🙏