CUSTOMER WANTS TO CANCEL ORDER:

ORDER STATUS: ORDER in BC (Not ordered yet) also concerns Stock items like pre made

1. BC: Cancel the payment connection (Klarna: Actions > PSP connect > Cancel order) 
2. Chrystalize: Pipeline > Cancelled
3. Kundo: Comment "Cancelled" / "Makulerad" - Don't erase the email
4. BC: ERASE ORDER 

ORDER STATUS: ORDER SENT / CONFIRMED:

1. KS: BC: Cancel the payment connection (Klarna: Actions > PSP connect > Cancel order) 
2. KS: BC: Work description: "Customer has cancelled order"
3. KS: BC: ORDER STATUS: UNDER CHANGE (OPS will check with the factory if it is possible to stop the production or if we need to receive it and sell on Leveransklart)
4. KS: Chrystalize: Pipeline > Cancelled (see pictures below)
5. KS: Kundo: Comment "Cancelled" / "Makulerad" - Don't erase the email
6. KS: BC: Comment in notes what you have done Ex. Cancelled in Klarna and Chrystalize // Sofie
7. OPS: If we can't stop the order - OPS will put the product in Special Items If we can stop OPS will erase order

Navigate in Chrystallize: