When an order get lost with UPS / DHL/ Budbee we use this routine:

1. Create a new BC-order on the customer
2. Add product + correct shipping
3. Reduce the cost to zero! 
4. Make a note in the comments which order this one replaces: Ex: "Replacement order for #HFC6395 lost in Budbee space"
5. Release the order as usual
6. Make a note in the original order #HFC6395: Ex: Budbee lost this order - replacement order BC0032168

• When and IF the original order returns to Future OPS will be notified in return-slack.
• Future will then return order HFC6395 to the Ongoing stock and OPS will raise the products in SUN-COM stock