Activate payment via Klarna at the customer's request

1. PSP Connect
2. Get order
3. Capture order
4. Note: "Activated on request by customer"

Update Klarna when the order is changed

1. PSP Connect 
2. Adjust order

Create Klarna invoice in BC order

1. PSP Connect - Add order - SMS/Bank ID
2. Double check the order in the Klarna-portal 

🟨 CREDIT MEMO: 

KLARNA & ADYEN: Credit Memo - refund after posted invoice

1. Posted sales Invoices / Bokförda försäljningsfakturor
2. Correct > Create corrective credit memo > Create it anyway  /  Korrigera > skapa korrigerande kreditnota > Skapa kreditnota ändå
3. Remove all product lines in order except the invoice line  / Ta bort alla orderrader utom fakturaraderna
4. Double check that the location code is right / Dubbelkolla att lager ligger rätt
5. Create a new line - Item  /  Skapa ny rad - Artikel 
6. Nr: COMPENSATION
7. Posting date: TODAY  /  Bokföringsdatum: DAGENS DATUM
8. Post > Post Credit Memo > "Do you want to open?" > YES   /   Bokför > Bokför kreditnota > ”Vill du öppna?” - JA
9. Open the credit memo > PSP Connect > Refund
10. Double check the order in the Klarna-portal if it is an old order, Kustom if it is a new order and Adyen portal if it is a Adyen   /   Dubbelkolla krediten på kundens namn i respektive portal.

ZAVER

1. Posted sales Invoices / Bokförda försäljningsfakturor
2. Correct > Create corrective credit memo > Create it anyway  /  Korrigera > skapa korrigerande kreditnota > Skapa kreditnota ändå
3. Remove all product lines in order except the invoice line  / Ta bort alla orderrader utom fakturaraderna
4. Double check that the location code is right / Dubbelkolla att lager ligger rätt
5. Create a new line - Item  /  Skapa ny rad - Artikel 
6. Nr: COMPENSATION
7. Posting date: TODAY  /  Bokföringsdatum: DAGENS DATUM
8. Post > Post Credit Memo > "Do you want to open?" > YES   /   Bokför > Bokför kreditnota > ”Vill du öppna?” - JA
9. Open the credit memo > PSP Connect > Refund
10. Ask MONEY to attest the credit memo

iZettle & Swish in store

1. Slack MONEY following info:

• Customer
• Order number
• What product that is to be refunded
• To which location is the product to be refunded (SUN-COM / FT-offline etc.)
• Refund amount
• Customers Bank details: Bank + account number + Clearing number

SE LATHUND FÖR HANTERING I BC ⭐️

SE LATHUND FÖR HANTERING I KUSTOM ⭐️