HFC & NUF ROUTINES

🔸 WHEN FUTURE SENDS OUT WRONG PRODUCT:

• Customer will notify Sweef through Claimlane 

1. KS: Send a return label to customer 
2. KS: Contact Future in sweef-future slack and tell them to send out the right product
3. KS: Make a note in the BC-order: "Customer got XS instead of S - return label sent, Future will send a new pyjamas + initials"
4. KS: Do not do anything with the stocks! The stocks will be correct when the wrong pyjamas is back at Future and the right pyjamas is sent to customer
5. KS: IMPORTANT!!: Leave clear notes in BC and Claimlane so OPS will know what to do do with the return product

OPS: When the wrong product comes back to Future:

• Ask Future to put it back in the shelf (no return is needed in ongoing)

🔸 WHEN AN ORDER GETS LOST with UPS / DHL/ Budbee:

1. KS: Create a new BC-order on the customer
2. KS: Add product + correct shipping 
3. KS: Reduce the cost to zero! 
4. KS: Make a note in the comments which order this one replaces: Ex: "Replacement order for #HFC6395 lost in Budbee space + initials"
5. KS: Release the order as usual
6. KS: Make a note in the original order #HFC6395: Ex: Budbee lost this order - replacement order BC0032168

OPS: When and IF the original order returns to Future:

• Future will notify us in return-slack.
• Ask Future to return HFC6395 to the Ongoing stock
• Make a credit on the BC-order that has no cost.