CUSTOMER WANTS TO CANCEL ORDER:

1. ORDER STATUS: ORDER in BC (Not ordered yet) also concerns Stock items like pre made

1. KS: Cancel the payment connection (Klarna: Actions > PSP connect > Cancel order) 
2. KS: Chrystalize: Pipeline > Cancelled
3. KS: Kundo: Comment "Cancelled" / "Makulerad" - Don't erase the email
4. KS: BC: ERASE ORDER 

2. ORDER STATUS: ORDER SENT / CONFIRMED:

1. KS: BC: Cancel the payment connection (Klarna: Actions > PSP connect > Cancel order) 
2. KS: BC: Work description: "Customer has cancelled order"
3. KS: BC: ORDER STATUS: UNDER CHANGE (OPS will check with the factory if it is possible to stop the production or if we need to receive it and sell on Leveransklart)
4. KS: Chrystalize: Pipeline > Cancelled (see pictures below)
5. KS: Kundo: Comment "Cancelled" / "Makulerad" - Don't erase the email
6. KS: BC: Comment in notes what you have done Ex. Cancelled in Klarna and Chrystalize // Sofie
7. OPS: If we can't stop the order - OPS will put the product in Special Items If we can stop OPS will erase order

3. COMISSION ORDER ALREADY ARRIVED AT FUTURE:

1. KS: Let Future know in sweef-future slack that the order is cancelled and not to be shipped. Write ❌ CANCEL ORDER in ongoing description. 
2. KS: Cancel the payment connection (Klarna: Actions > PSP connect > Cancel order) Double check in portal that the order is deleted!
3. KS: Chrystalize: Pipeline > Cancelled
4. KS: Kundo: Comment "Cancelled" / "Makulerad" - Don't erase the email
5. KS: Put the product in Special Items in Stock (original emballage)
6. KS: Erase the order

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