CUSTOMER WANTS TO CANCEL ORDER:

ORDER STATUS: ORDER in BC (Not ordered yet)

1. BC: Cancel the payment connection (Klarna: Actions > PSP connect > Cancel order) 
2. Chrystalize: Pipeline > Cancelled
3. Kundo: Comment "Cancelled" / "Makulerad" - Don't erase the email
4. BC: Erase order (press the bin)

ORDER STATUS: ORDER SENT / CONFIRMED:

1. BC: Cancel the payment connection (Klarna: Actions > PSP connect > Cancel order) 
2. BC: Work description: "Customer has cancelled order"
3. BC: ORDER STATUS: UNDER CHANGE (OPS will check with the factory if it is possible to stop the production or if we need to receive it and sell on Leveransklart)
4. Chrystalize: Pipeline > Cancelled
5. Kundo: Comment "Cancelled" / "Makulerad" - Don't erase the email
6. BC: Comment in notes what you have done Ex. Cancelled in Klarna and Chrystalize // Sofie
7. If we can't stop the order - OPS will put the product in Gemensamma