CUSTOMER WANTS TO CANCEL ORDER:

1. ORDER STATUS: ORDER in BC (Not ordered yet) - also concerns Stock items like premade

1. KS: Cancel the payment connection (Klarna/Kustom: Actions > PSP connect > Cancel order)  
2. KS: Kundo: Comment "Cancelled" / "Makulerad" - Don't erase the email
3. KS: ERASE BC-ORDER  (This will change the status in Chrystalize Pipeline to Cancelled)

2. ORDER STATUS: ORDER SENT / CONFIRMED:

1. KS: BC: Cancel the payment connection (Klarna/Kustom: Actions > PSP connect > Cancel order) 
2. KS: BC: ORDER STATUS: UNDER CHANGE (OPS will check with the factory if it is possible to stop the production or if we need to receive it and sell on Leveransklart)
3. KS: Chrystalize: Pipeline > Cancelled (see pictures below)
4. KS: Kundo: Comment "Cancelled" / "Makulerad" - Don't erase the email
5. KS: BC: Comment in notes what you have done Ex. Customer has cancelled order. Cancelled in Klarna/Kustom and Chrystalize // Sofie
6. KS: Erase any stock-items on BC-order (This will release the products back to stock and make them available for purchase on website)
7. OPS: If we can't stop the order; OPS will put the product in Special Items. If we can stop the order OPS will erase BC-order

3. COMISSION ORDER ALREADY ARRIVED AT FUTURE:

1. KS: Let Future know in sweef-future slack that the order is cancelled and not to be shipped. Write ❌ CANCELLED ORDER in ongoing description. 
2. KS: Cancel the payment connection (Klarna/Kustom: Actions > PSP connect > Cancel order) Double check in portal that the order is deleted!
3. KS: Put the product in Special Items in Stock (original emballage)
4. KS: Kundo: Comment "Cancelled" / "Makulerad" - Don't erase the email
5. KS: ERASE BC-ORDER (This will change the status in Chrystalize Pipeline to Cancelled)

Navigate in Chrystallize: